Maintenance & Support
We look after live websites, apps, online stores and internal systems with security updates, monitoring, bug fixes and small improvements.
Part of Product Engineering, alongside related services.
Ongoing care for software you rely on
Software needs regular attention after launch. Platforms release updates, dependencies age, security patches appear and small bugs build up. We handle that work for websites, web and mobile apps, online stores and internal systems, including ones built by other teams.
You get a clear way to raise issues and a regular summary of the work done. Support hours and response times are agreed with each client up front, based on what the system needs.
What ongoing support covers
- 01
Security updates and patches
Security patches applied on a regular schedule, with urgent issues handled as they come up.
- Security patches
- Access reviews
- Vulnerability fixes
- 02
Platform and dependency updates
Frameworks, plugins, libraries and hosting platforms kept current and tested before release.
- Dependency updates
- Platform upgrades
- Testing before release
- 03
Monitoring and bug fixes
We watch for errors and slowdowns, then find and fix the cause.
- Error monitoring
- Bug fixes
- Performance checks
- 04
Backups and small improvements
Backups checked with test restores, plus small changes as your needs shift.
- Backup checks
- Recovery tests
- Small improvements
Where we have used it.
Explore further
Have a system in mind? Let us scope it with you.
Tell us what you are building and where you are stuck. We will come back with next steps, not a sales deck.