What is Speech-to-text?
Speech-to-text is AI technology that converts spoken audio into written text, either live or from recordings. Modern systems handle multiple speakers, accents and industry vocabulary, and are often paired with language models to summarize or analyze what was said.
Why it matters for your business
Transcription makes calls, meetings and voice notes searchable and easy to analyze, and it enables voice interfaces and automated call summaries that save staff time.
A service center transcribes every support call, then a language model writes a short summary and logs it to the matching customer record in the CRM.