What is Natural language processing (NLP)?
Natural language processing is the field of AI that lets computers understand, analyze and generate human language. It covers tasks such as classifying emails, extracting names and dates, translating and summarizing.
Why it matters for your business
NLP turns unstructured text, like emails, reviews and documents, into data your systems can sort, search and act on.
Incoming support emails are automatically tagged by topic and urgency, so billing questions reach finance and outages reach engineering first.