What is Chatbot?
A chatbot is software that holds a conversation with people through text or voice. Modern chatbots use language models to understand free-form questions instead of following fixed menus.
Why it matters for your business
A well-built chatbot answers common questions instantly at any hour and hands complex cases to your team with the context already collected.
A website chatbot answers shipping questions, looks up an order by its number and opens a support ticket when a customer reports a damaged item.