What is Knowledge base?
A knowledge base is an organized collection of information, such as help articles, policies and product guides, that people or AI assistants use to find answers. It is kept current and structured so the right answer is easy to find.
Why it matters for your business
A well-kept knowledge base cuts repeat questions and is the most important ingredient for an accurate AI assistant.
Support articles, return policies and product specs are gathered into one knowledge base that powers both the help center and the support chatbot.