What is Dynamics 365 Sales?
Dynamics 365 Sales is Microsoft's CRM application for managing leads, contacts, accounts, opportunities and sales forecasts. It runs on Dataverse, so it can be extended with Power Apps, automated with Power Automate and connected with Outlook and Teams.
Why it matters for your business
It gives sales leaders one view of the pipeline and customer history, and its Microsoft integration means reps can log activity from the email and chat tools they already use.
A B2B equipment supplier tracks each quote as an opportunity in Dynamics 365 Sales, and managers review weighted forecasts by region every Monday.